Cancellation Policy & Booking Information – HealthSpace
At HealthSpace, we value your time and that of our dedicated therapists. If you need to cancel or reschedule your appointment, we respectfully request a minimum of 24 hours’ notice. For counselling services, a 48-hour cancellation policy applies due to the specialised nature of the service.
Appointments cancelled with less than the required notice—or missed without any notice—will unfortunately incur the full treatment cost. This policy is in place to minimise the financial impact on our therapists and the running of our small, independent business. Late cancellations or no-shows can result in significant lost income and make it difficult for us to offer flexible appointment times to all clients.
For new clients booking a spa or massage treatment, we kindly ask that your first appointment be paid in advance. If you book your treatment online, a member of our reception team will contact you within 24 hours to arrange pre-payment and confirm your appointment details. Please note, if this pre-payment is not received within 24 hours of booking, the appointment will be released and made available to others.
We appreciate your understanding and cooperation with our policies, which are designed to ensure fairness and continuity of care for all our valued clients. Our team is committed to delivering high-quality treatments in a welcoming and professional environment.
For all other treatment enquiries or to speak to a member of our team, please call us directly on 01489 874 100.
We sincerely appreciate your custom and look forward to welcoming you to HealthSpace, where your wellbeing is always our priority.
The treatments listed below can be conveniently booked online.
| Monday - Friday | 9:00am – 6:00pm |
| Saturday | 9:00am – 1:00pm |